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Zak Downing

Zak Downing

Owner, Second-Generation

Rating

Reviews

LICENSES: GAS SERVICE

Zak grew up in the trade, holding the flashlight for his father since he was five years old. Today, as Owner, Zak leads the day-to-day operations and the vision for the ‘Red Square Finish.’ He remains hands-on with our clients, personally designing custom comfort systems to ensure every home gets the perfect solution.

Name: Zak Downing

Recent Jobs and Reviews

Rated 5.0 out of 5 stars based on 4 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, with customers expressing high satisfaction and strong loyalty. A recurring theme is professionalism: technicians are consistently described as knowledgeable, courteous, friendly, and personable, and many reviewers appreciate their willingness to patiently answer questions and explain the work being done. Punctuality and efficiency come up often, with customers noting that appointments were kept, issues were diagnosed quickly, and work was completed thoroughly. Many also praise the company's responsiveness and communication, including a helpful office team, a smooth scheduling process, and a willingness to accommodate urgent needs. Fair pricing, quality installations, and careful, tidy work habits add to the favorable impressions. Longtime customers describe consistently excellent experiences, while first-time customers express being pleasantly impressed. Many say they plan to keep using the company for maintenance and future projects and would readily recommend it to others, reflecting a strong sense of trust and appreciation.

At a glance

GSMS Air•Heating•Plumbing has completed 20 jobs between August 2024 and November 2026.

The 4 customer reviews shown here average 5.0 out of 5.

The most recent job was on November 2, 2026.

Recent work covers Bedford, NH, Merrimack, NH, Barrington, NH, Hollis, NH and Greenland, NH.

Job Locations and Reviews

Repaired toilet in master bathroom; found that the chain for the flapper needed to be adjusted. Adjusted and confirmed proper operation. Told Patrice if she notices it still feeling slow, then we will order an OEM fill valve.Also looked at the mini-split system that was throwing an error code; it's the RDS error code. Talked to Mitsubishi support, and we need to replace the board under warranty for them.This is a known issue there was a bulletin released about it when the unit's power cycle and they will not come out of RDS mode.
Repaired toilet in master bathroom; found that the chain for the flapper needed to be adjusted. Adjusted and confirmed proper operation. Told Patrice if she notices it still feeling slow, then we will order an OEM fill valve.Also looked at the mini-split system that was throwing an error code; it's the RDS error code. Talked to Mitsubishi support, and we need to replace the board under warranty for them.This is a known issue there was a bulletin released about it when the unit's power cycle and they will not come out of RDS mode.
Zak D.
Zak D. Checked in
Repaired toilet in master bathroom; found that the chain for the flapper needed to be adjusted. Adjusted and confirmed proper operation. Told Patrice if she notices it still feeling slow, then we will order an OEM fill valve.Also looked at the mini-split system that was throwing an error code; it's the RDS error code. Talked to Mitsubishi support, and we need to replace the board under warranty for them.This is a known issue there was a bulletin released about it when the unit's power cycle and they will not come out of RDS mode.
Hollis, NH 03049
Review
Great team of people right from Gina who answers the calls to the service technicians and the owners. Extremely responsive to emergencies and customer needs.
John L - Bedford, NH 03110
Replacement of water heater.
Replacement of water heater.
Zak D.
Zak D. Checked in
Replacement of water heater.
Bedford, NH 03110
Zak D.
Zak D. Checked in
Looked at heating for garage workout space. Also collected water samples from two well points. Will send over results and recommendations.
Bedford, NH 03110
Zak D.
Zak D. Checked in
It worked!!!!!! 😁
Barrington, NH 03825
To accommodate the newly framed walls of your studio space, GSMS will modify the existing commercial ductwork by relocating two (2) supply registers. To support your new business, we have also included a free professional design recommendation below on how to properly set up your return air path!

Proposed Scope of Work:

Supply Register Relocation: Disconnect and reroute the flexible ductwork for two (2) existing supply air registers and shift them into the newly designated space.

Fixture Re-Use: We will utilize your existing commercial supply register grilles for this relocation.

Ceiling Grid Patching: Our Service Specialist will use two (2) client-supplied acoustic ceiling tiles to fill the empty grid spaces where the registers were previously located.

Professional Recommendation for Return Air:
Since you will be handling the return air modifications, we highly recommend installing one (1) 2x2 commercial "egg crate" return grille into the ceiling grid for every two (2) supply reg
To accommodate the newly framed walls of your studio space, GSMS will modify the existing commercial ductwork by relocating two (2) supply registers. To support your new business, we have also included a free professional design recommendation below on how to properly set up your return air path!

Proposed Scope of Work:

Supply Register Relocation: Disconnect and reroute the flexible ductwork for two (2) existing supply air registers and shift them into the newly designated space.

Fixture Re-Use: We will utilize your existing commercial supply register grilles for this relocation.

Ceiling Grid Patching: Our Service Specialist will use two (2) client-supplied acoustic ceiling tiles to fill the empty grid spaces where the registers were previously located.

Professional Recommendation for Return Air:
Since you will be handling the return air modifications, we highly recommend installing one (1) 2x2 commercial "egg crate" return grille into the ceiling grid for every two (2) supply reg
Zak D.
Zak D. Checked in
To accommodate the newly framed walls of your studio space, GSMS will modify the existing commercial ductwork by relocating two (2) supply registers. To support your new business, we have also included a free professional design recommendation below on how to properly set up your return air path! Proposed Scope of Work: Supply Register Relocation: Disconnect and reroute the flexible ductwork for two (2) existing supply air registers and shift them into the newly designated space. Fixture Re-Use: We will utilize your existing commercial supply register grilles for this relocation. Ceiling Grid Patching: Our Service Specialist will use two (2) client-supplied acoustic ceiling tiles to fill the empty grid spaces where the registers were previously located. Professional Recommendation for Return Air: Since you will be handling the return air modifications, we highly recommend installing one (1) 2x2 commercial "egg crate" return grille into the ceiling grid for every two (2) supply reg
Manchester, NH 03104
Exeter, NH - New Fujitsu remote holder as top right tab snapped off of original holder.
Zak D.
Zak D. Checked in
New Fujitsu remote holder as top right tab snapped off of original holder.
Exeter, NH 03833
Zak D.
Zak D. Checked in
Direct Labor Cost for replacement unit.
Bedford, NH 03110
Zak D.
Zak D. Checked in
3 filters
Merrimack, NH 03054
Zak D.
Zak D. Checked in
Next I completed the gas steam boiler maintenance for the Burnham boiler. I started off with checking all the electrical connections and everything looked good. I pulled the burner tubes and I cleaned them. I vacuumed out the burner box. I cleaned the flame sensor. I checked incoming and outgoing gas pressures and those were according to manufacturer specifications. Next I drain down the boiler. I removed the pigtail to clean it out but it was so plugged up with sediment that I wasn't able to clean it. I replaced it with a new one. I went to pull out the low water cutoff probe and everything I tried I could not get it out and I was worried about snapping it. I tested the low water cut off and it worked as it should. The automatic water feed worked as well. Lastly I ran the boiler and performed a combustion analyzer test that checks the units CO, CO2 and oxygen levels. The boiler was running good.
Manchester, NH 03102
Zak D.
Zak D. Checked in
Replacement housing unit and two spare O-rings for the client to have for repair. These are materials only so there is no additional pricing for installation.
Bedford, NH 03110
Zak D.
Zak D. Checked in
Replaced Flushmaster which is provided under the bathroom sink and replace the filter provided under the kitchen sink.
Nashua, NH 03060
Review
Zak was fast, efficient, and knowledgeable. Well done!
Scott - Greenland, NH 03840
added depth to cover guard so the 90 fitting for the electric conduit would tuck behind the cover guard. also added in some adhesive high strength tape to hold up the bottom section.
added depth to cover guard so the 90 fitting for the electric conduit would tuck behind the cover guard. also added in some adhesive high strength tape to hold up the bottom section.
Zak D.
Zak D. Checked in
added depth to cover guard so the 90 fitting for the electric conduit would tuck behind the cover guard. also added in some adhesive high strength tape to hold up the bottom section.
Greenland, NH 03840
Review
Everything is working great!
Brendan - Merrimack, NH 03054
Zak D.
Zak D. Checked in
Installation of Wi-Fi modules for existing single zone mini split and new mini split system.
Merrimack, NH 03054
Zak D.
Zak D. Checked in
Looked at options to install minisplit in basement, no location that will not impact asthetic of space. Also took water sample to design a new water treatment system to address water safety for drinking as well as softening for hair care. Signed up for home club for this home.
Bedford, NH 03110
Zak D.
Zak D. Checked in
Test job for Billie at LeadsNearby.
Cary, NC 27511
Review
GSMS air air quality experts, they have all of the right tools to test and create a safe air environment in our home. Fast reasonable friendly service with a smile!
Matt N at the lake - Barrington, NH 03825
Zak D.
Zak D. Checked in
Today we completed an additional air quality reading report to see the difference in performance of the old dehumidifier versus the new. I will email over both reports of the summary to Matt for his records. We will return back in June or July to do another air quality test to see the performance in the summer months. We also need to swing by and tighten up the nipple fitting on the top of the indirect water tank.
Barrington, NH 03825
Zak D.
Zak D. Checked in
I repaired a 14-year-old Bradford White gas water heater in Merrimack, NH. The unit had an issue with the thermocouple, which was preventing the pilot light from staying lit. I replaced the old thermocouple with a new OEM part and cleaned the burner assembly. After testing, the water heater is now functioning properly and providing consistent hot water. The homeowner was advised on future maintenance due to the age of the unit.
Merrimack, NH 03054
Zak D.
Zak D. Checked in
Performed maintenance in Hollis on a Navien NCB-240E combination boiler and tankless water heater. Descaled the unit using a vinegar solution to remove mineral buildup in the heat exchanger. Checked the inlet water filter and cleaned it to ensure proper flow. Inspected the ignition system and burner for wear, confirming all components were in good condition. After reassembly, tested the unit to ensure efficient and reliable operation.
Hollis, NH 03049
Zak D.
Zak D. Checked in
In Hollis yesterday afternoon, I repaired an older Bradford White MI5036FBN 50-gallon gas water heater that was struggling to maintain temperature. Inspected the Honeywell thermostat and heating elements, identifying a failing lower element. Drained the tank, replaced the element with a new one, and refilled the system. Checked the pressure relief valve for proper operation and tested the heater to ensure consistent water temperature. The system is now back to full functionality.
Hollis, NH 03049
Zak D.
Zak D. Checked in
Installed a Rinnai RU199iN tankless water heater today for a customer in Nashua. Mounted the unit securely, connected the gas line using approved fittings, and installed the concentric venting for proper exhaust. Connected the cold and hot water lines with isolation valves for easy maintenance and tested for leaks. The system was then purged of air and tested for correct operation. Ensured that the MC-91-2 temperature control panel was functioning and calibrated for energy efficiency.
Nashua, NH 03060
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